Returns & Refund Policy

At Hairality Extensions, we pride ourselves on delivering luxury hair products made from 100% raw human hair. Due to the nature of our items and hygiene regulations, all sales are final — with limited exceptions outlined below.

🔁 Return Eligibility

To qualify for a return:

• You must contact us within 7 days of delivery
• Hair must be unused, unwashed, uncolored, and in original packaging
• Product must be free of odor, product buildup, and wear
• Lace wigs or closures must be unplucked and uncut

If your item meets these conditions, email info@hairalityextensions.com with your order number and photos.

💵 Refund Options

If approved, we will issue a:

• Full refund (excluding shipping), or
• Store credit for future purchases

Please note: We reserve the right to deduct a 10% restocking fee on returned items.

🔄 Exchanges

We do not offer automatic exchanges. If you need a different item, please return your eligible product first, then place a new order.

❌ Items That Are Final Sale

• Opened bundles or worn wigs
• Custom wigs or pre-orders
• Clearance and sale items
• Lash products or opened oil bottles
• Products returned without original packaging

📦 Return Shipping

Customers are responsible for return shipping costs unless the return is due to a Hairality error (wrong or damaged item). We recommend using USPS with tracking.

📧 Questions?

We’re here to help. Email info@hairalityextensions.com with any concerns or questions regarding your order.